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Undeliver@ble: E-mail Etiquette for Today's Workplace (DVD)
Thirteen, fast-paced sections with entertaining and humorous examples ensure that employees will know how to handle e-mailing in the workplace. Without training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation. Instruction topics include: sending attachments, responding to e-mail, addressing recipients, inappropriate content, formatting, proofreading, address fields, subject field, professional signatures, grammar and punctuation, message clarity and brevity, and good news vs. bad news
e-mail.

UPC: 820658004225. 40 minutes 2009
2JBB/04225 $24.95

"A timely primer on proper communication skills, Undeliver@ble stresses the importance of e-mail etiquette in an increasingly technologically-savvy business world." "...straightforward guidance from a knowledgeable host with brief humorous skits and helpful lesson reviews…Highly recommended."
Video Librarian November/December 2009 Page 57

"...well-organized program about e-mail etiquette in office situations…monologue on grammar and punctuation is extremely well done...a good choice for new workers."
Booklist November 15, 2009 Page 48


SEARCH our database for over 18,000 VHS, DVD and Audio titles from our online catalog. These titles include all available listings in our publications plus old and new programs that may not have appeared in print. New titles are added weekly!

Use key words to SEARCH and/or BUY that special title or call us at 800.228.0164 for help in locating hard-to-find programs. Feature films on VHS or DVD and CD-ROM are also available! Please call for assistance.

Check out some of our newest releases:

You Can Play Koto with Reiko Obata (DVD) (2009)
Learn basic koto techniques with renowned Japanese-American performer Reiko Obata.

Powerful Noise, A (DVD) (2009)
Explores the lives of 3 women who each overcome insurmountable odds to bring lasting solutions to their countries. PPR at $99.00.

Carol Dickman's Balance Basics & Beyond (DVD) (2009)
Carol presents balance training aimed at seniors and anyone wishing to improve their balance.

Breast Cancer: The Path of Wellness & Healing (DVD) (2009)
Survivors join forces with cancer doctors and wellness experts as they share wisdom, insight and stories of hope and triumph.

Framing, Matting & Hanging: A Beginner's Guide (DVD) (2009)
Learn everything you’ll need to know to display your artwork.

Homestead Blessings: The Art of Candle Making (DVD) (2009)
The Franklin Springs Family provides a range of candle-making activities sure to encourage warmth and creativity. Search for more from this series on soap making, canning, bread making, gardening, and herbs.

Swimming in Auschwitz: Survival Stories of Six Women (DVD) (2009)
Interwoven stories of six women provide a glimpse into life, spirit and survival at the concentration camp, Auschwitz.

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