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Undeliver@ble: E-mail Etiquette for Today's Workplace (DVD)
Thirteen, fast-paced sections with entertaining and humorous examples ensure that employees will know how to handle e-mailing in the workplace. Without training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation. Instruction topics include: sending attachments, responding to e-mail, addressing recipients, inappropriate content, formatting, proofreading, address fields, subject field, professional signatures, grammar and punctuation, message clarity and brevity, and good news vs. bad news
e-mail.

UPC: 820658004225. 40 minutes 2009
2JBB/04225 $24.95

"A timely primer on proper communication skills, Undeliver@ble stresses the importance of e-mail etiquette in an increasingly technologically-savvy business world." "...straightforward guidance from a knowledgeable host with brief humorous skits and helpful lesson reviews…Highly recommended."
Video Librarian November/December 2009 Page 57

"...well-organized program about e-mail etiquette in office situations…monologue on grammar and punctuation is extremely well done...a good choice for new workers."
Booklist November 15, 2009 Page 48

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